We value our clients and their time, just as we hope you value ours. We understand that occasionally, unexpected circumstances can occur, and a previously scheduled appointment needs to be cancelled or adjusted.
To best serve our clients and our team of talented stylists, we respectfully request at least 24 hours notice.
Our policy is as follows:
Any no-show, cancellation, or rescheduled appointment with less than 24 hours notice will result in a cancellation fee. The fee amount will equal 100% of the reserved services. If you are more than 15 minutes late for your service, we may not be able to accommodate you. In this case, the same cancellation fee will apply. We will do our best to reschedule your service, get you in as quickly as possible and at a convenient time.
In the event of a true, unavoidable emergency, all or part of your cancellation fee may be credited to future services only at the review and approval of the Owner or Management.